Track Your Order

Here's how to check where your order is.

1. Use your shipping confirmation email

When your order ships, we send a shipping confirmation email with a tracking link. Select the link to see the latest updates from the carrier.

Can't find the email? Search your inbox for "Mojeza" and check your spam or promotions folder.

2. Check your account

If you checked out with an account, you can see your order status and tracking details anytime in My Account.

3. Need more help?

If you haven't received a shipping email, your tracking hasn't updated for several business days, or your package is marked delivered but hasn't arrived, contact us and include:

• Your order number (for example, #1001)
• The email address used at checkout
• A short description of the issue

We'll look into it and reply as soon as we can.

Good to know

• Orders are usually prepared within [1–3] business days before they ship.
• Tracking can take 24–48 hours to show movement after the label is created.
• Orders with items from different suppliers, or with pre-order items, may arrive in separate packages, each with its own tracking link.

See our Shipping Policy for delivery times and rates.