Pre-Order Policy

Last updated: September 23, 2026

Some products on mojeza.com may be offered as a pre-order. A pre-order lets you reserve an item before it's in stock so it can ship to you as soon as it becomes available.

How to recognise a pre-order

Pre-order products are clearly marked as Pre-Order on the product page. Where available, the product page also shows an estimated shipping or delivery time. Please review this information before you order.

Estimated delivery times

Pre-order items follow a different fulfillment timeline from items that are in stock. Estimated dates are based on information from manufacturers and suppliers and aren't guaranteed. If an estimate changes significantly, we'll email you with an update.

Orders with regular and pre-order items

If your order contains both in-stock items and pre-order items, the items may ship at different times. In-stock items may ship first, and pre-order items ship when they become available. Each package has its own tracking link.

Payment

Unless the product page states otherwise, the full price of a pre-order item is charged when you place your order.

Cancelling a pre-order

Whether you can cancel a pre-order depends on its status:

• Not yet shipped: you can usually cancel for a full refund. Some pre-orders, such as items made or ordered specifically for you, may have different terms. If so, those terms are shown on the product page before you order.
• Already shipped: the order can no longer be cancelled, but eligible items can be returned under our Refund Policy.

To cancel, contact us, choose "Pre-order" as the reason, and include your order number.

If a pre-order is delayed or unavailable

If a pre-order is significantly delayed, we'll contact you and you may choose to keep waiting or cancel for a full refund. If a product becomes unavailable and we can't fulfill your pre-order, we'll cancel it and refund you in full.

See also: Order & Cancellation Policy · Shipping Policy